Request for Proposals for Information Technology System Support Services

The Transbay Joint Powers Authority (TJPA) issues this Request for Proposals (RFP) for INFORMATION TECHNOLOGY SYSTEM SUPPORT SERVICES (Services) for the Transbay Transit Center Program (Program) from firms or individuals (Respondents) with the qualifications and expertise to provide a full range of Information Technology (I.T.) System and End-User Support Services, on an if-and-as-needed basis. The TJPA seeks proposals from qualified individuals and/or firms with expertise in I.T. system design, computer/network operations, systems management, and end-user support to provide assistance to the TJPA I.T. Manager, who in turn supports 10-15 TJPA staff and 20-25 on-site consultant staff responsible for the operations of the TJPA. Support will be on an if-and-as-needed basis to assist the I.T. Manager with complex projects and/or to fill in for the I.T. Manager during his absence from the office.

The TJPA intends to select one or more Respondents to enter into negotiations for an agreement to perform the services for a term of three years, with an option to extend for an additional three years.